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Energy transmission

Information on energy supplied to consumers during 2014:

 Supply, mnMillion kWhKilowatt/hourProductive supply, mnMillion kWhKilowatt/hourLosses
mnMillion kWhKilowatt/hour%
Permenergo 18,954.248 16,859.068 2,095 11.05%
Sverdlovenergo 31,890.843 30,055.731 1,835 5.75%
Chelyabenergo 21,963.443 20,302.619 1,661 7.56%
IDGCInterregional Distributive Grid Company of Urals 72,808.534 67,217.418 5,591 7.68%

2013-2014 energy transmission comparison:

Energy transmission
20132014Change
mnMillion kWhKilowatt/hourRURRussian ruble mnMillionmnMillion kWhKilowatt/hourRURRussian ruble mnMillionmnMillion kWhKilowatt/hourRURRussian ruble mnMillion%
Permenergo 16,518.764 14,251.49 16,441.791 14,982.,60 -79.973 731.11 -0.47%
Sverdlovenergo 30,485.085 27,761.63 28,534.246 27,829.91 -1,950.839 68.28 -6.40%
Chelyabenergo 19,064.888 13,244.55 15,718.050 14,668.17 -3,346.838 1,423.62 -17.55%
IDGCInterregional Distributive Grid Company of Urals 66,068.737 55,257.66 60,694.087 57,480.68 -5,374.650 2,223.02 -8.13%

In 2014 the overall volume of transmitted energy totaled 60,694.087 mnMillion kWhKilowatt/hour (-5,374.65 mnMillion kWhKilowatt/hour on 2014). The key factors that brought energy transmission down are:

  • Permenergo: according to the present legislation since 01.01.2014 last-mile contracts ceased to be in force in the Perm region.
  • Sverdlovenergo: according to the present legislation since 01.01.2014 last-mile contracts ceased to be in force in the Sverdlovsk region. Besides, SUAL BAZ reduced its consumption due to the mothballing of its electrolysis units in 2H 2013.
  • Chelyabenergo: according to the present legislation last-mile scheme was retained in the Chelyabinsk region. Reduction of transmission services was influenced by the change of the “boiler” scheme since 01.09.2013, when two “network boilers” were enforced, as well as exclusion of last-mile consumption by ChTZ due to judicial decisions.

Actual energy losses during 2013-2014 are presented in the table below:

 Energy losses
2013 Actual2014 ActualChanges
mnMillion kWhKilowatt/hour%mnMillion kWhKilowatt/hour%mnMillion kWhKilowatt/hour%
Permenergo 2,076.092 10.88 2,095.180 11.05 19.088 0.92%
Sverdlovenergo 1,886.888 5.63 1,835.112 5.75 -51.776 -2.74%
Chelyabenergo 1,723.267 7.82 1,660.824 7.56 -62.443 -3.62%
IDGCInterregional Distributive Grid Company of Urals 5,686.246 7.62 5,591.116 7.68 -95.131 -1.67%

Actual energy losses of the Company totaled 5,591 mnMillion kWhKilowatt/hour or 7.68% of overall supply. In comparison to 2013 a 2.39% reduction of energy supply resulted in 1.67% (or 95 mnMillion kWhKilowatt/hour) decline of energy losses. Actual losses in 2014 totaled 7.68% or -0.07% in comparison to the target (7.75%). Information on transmitted energy during 2014 is presented in the table below:

 IndicatorMeasurement units20142014 Actual / 2014 Target
TargetActual
Permenergo Overall supply mnMillion kWhKilowatt/hour 18,757 18,954 197 1.04%
Productive supply mnMillion kWhKilowatt/hour 16,682 16,859 177 1.05%
Losses mnMillion kWhKilowatt/hour 2,075 2,095 20 0.96%
% 11.06% 11.05% -0.01%
Sverdlovenergo Overall supply mnMillion kWhKilowatt/hour 32,949 31,891 -1,058 -3.32%
Productive supply mnMillion kWhKilowatt/hour 31,056 30,056 -1,000 -3.33%
Losses mnMillion kWhKilowatt/hour 1,893 1,835 -58 -3.15%
% 5.75% 5.75% 0.00%
Chelyabenergo Overall supply mnMillion kWhKilowatt/hour 21,244 21,963 719 3.27%
Productive supply mnMillion kWhKilowatt/hour 19,556 20,303 747 3.68%
Losses mnMillion kWhKilowatt/hour 1,689 1,661 -28 -1.68%
% 7.95% 7.56% -0.39%
IDGCInterregional Distributive Grid Company of Urals Overall supply mnMillion kWhKilowatt/hour 72,950 72,809 -141 -0.19%
Productive supply mnMillion kWhKilowatt/hour 67,293 67,217 -76 -0.11%
Losses mnMillion kWhKilowatt/hour 5,657 5,591 -65 -1.17%
% 7.75% 7.68% -0.07%

The structure of energy losses in terms of voltage levels in 2014, mnMillion kWhKilowatt/hour (%):

BranchTOTALHVMV1MV2LV
Permenergo 2,095 979 225 506 384
Sverdlovenergo 1,835 798 74 635 328
Chelyabenergo 1,661 795 104 395 366
IDGCInterregional Distributive Grid Company of Urals 5,591 2,573 403 1 536 1,078
Permenergo 11.05% 5.91% 6.08% 5.07% 11.83%
Sverdlovenergo 5.75% 2.42% 3.65% 6.10% 14.20%
Chelyabenergo 7.56% 3.55% 2.44% 4.70% 9.96%
IDGCInterregional Distributive Grid Company of Urals 7.68% 3.58% 4.03% 5.33% 11.68%

Forecasts for overall supply, productive supply and losses for 2015-2018 is presented in the table below:

  2015201620172018
Overall supply, kWhKilowatt/hour thousThousand. Permenergo 17,347 17,348 17,325 17,350
Sverdlovenergo 32,462 32,696 32,692 32,728
Chelyabenergo 21,143 21,249 19,835 18,345
IDGCInterregional Distributive Grid Company of Urals 70,951 71,292 69,852 68,423
Productive supply, kWhKilowatt/hour thousThousand. Permenergo 15,345 15,365 15,410 15,435
Sverdlovenergo 30,595 30,855 30,875 30,911
Chelyabenergo 19,464 19,597 18,219 16,741
IDGCInterregional Distributive Grid Company of Urals 65,404 65,817 64,504 63,088
Absolute losses, kWhKilowatt/hour thousThousand. Permenergo 2,002 1,983 1,915 1,915
Sverdlovenergo 1,867 1,841 1,817 1,817
Chelyabenergo 1,679 1,651 1,616 1,604
IDGCInterregional Distributive Grid Company of Urals 5,547 5,475 5,348 5,335
Relative losses Permenergo 11.54% 11.43% 11.05% 11.04%
Sverdlovenergo 5.75% 5.63% 5.56% 5.55%
Chelyabenergo 7.94% 7.77% 8.15% 8.74%
IDGCInterregional Distributive Grid Company of Urals 7.82% 7.68% 7.66% 7.80%

 As one of its priorities, the Company takes measures to reduce energy losses during transmission. The measures in 2014 saved us 155.87 mnMillion kWhKilowatt/hour (overall effect – RURRussian ruble 356.8 mnMillion). Organizational measures helped us save 77.63 mnMillion kWhKilowatt/hour (overall effect – RURRussian ruble 182.4 mnMillion). Technical measures saved us 923 thousThousand. kWhKilowatt/hour (effect – RURRussian ruble 1.55 mnMillion). Measures related to the improvement of metering procedures spared us 75.43 mnMillion kWhKilowatt/hour (effect – RURRussian ruble 169.6 mnMillion). Other activities saved us 1.89 mnMillion kWhKilowatt/hour (effect – RURRussian ruble 3.25 mnMillion). In 2014, under our metering development program, we have spent RURRussian ruble 158.717 mnMillion to upgrade 11,342 meters (target – 10,985 meters and RURRussian ruble 136.074 thousThousand.). We have arranged a remote data collection from 3,689 meters. We exceeded our loss reduction plan in 2014 by 129%.

Information on Customer Relations

The key principles stipulating customer relations were observation of consumer rights and interests as well as satisfaction of their needs and demands. The quality of rendered services should correspond or even exceed expectations of consumers. Our service centers and production units in branches serviced customers in-presentia. In-absentia services were provided by customer support center via our 8-800-2001-220 hotline and internet on a 24-hour basis. Our official web-site also offers online services. Thus, any customer can use CEOChief Executive Officer Internet Reception Office to submit applications or register own User Account on our official web-site.

To enhance quality and accessibility of the Company’s services during the reported period we opened 3 new customer centers in Chelyabenergo and 1 in-presentia customer center in Sverdlovenergo. Generally, in 2014 we had 14 customer centers and 3 service units. Besides, our official web-site offered online client account related to connection. The Company also arranged consumer councils in its branches. Next year we also intend to open 2 new service units and expand client account functions to meet the requirements of the united service standards.

During the reported period the Company achieved quality targets approved by the state regulators:

BranchTargetActual
Permenergo 1.0102 0.9699
Sverdlovenergo 1.0102 0.8943
Chelyabenergo 1.0102 0.8752
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